Delivery

SHIPPING UPDATE

The combination of COVID-19 and Brexit is still causing major disruptions in the delivery networks across Europe. Please bear with us if you are waiting for an order or if you are planning to order items currently not in stock.

Items not in stock will still be back-ordered as usual but because of the logistics backlogs connected to Brexit in early January, we can’t currently advise on shipping dates.

Do get in touch if you have an ongoing urgent project – we will do what we can to help!

Please also note the updated shipping rules for non-UK customers, post Brexit.

In general…

Usually orders from Swtch are subject to the manufacturers’ production lead times and/or the time for us to receive stock (as indicated on the individual product pages).

If we hold your items in stock and you select a Next Day service, orders are dispatched the same day if ordered by 11am. Orders after 11am or weekend orders will be dispatched the next working day.

Larger or heavy orders may be dispatched the following day by courier, but will usually be on a next day service.

Please note: we do not ship part orders, so we will wait for your whole order to be in stock before dispatching. If an in-stock part of your order is urgent, contact us by email or live chat and we will see what we can do.

UK Shipping

Timescales below are indicative of when you should expect to receive your Swtch delivery once we have handled, packaged and dispatched it.

SHIPPING METHODORDER VALUEESTIMATED TIMESCALEPRICE
UK Standardup to £2502-3 days£6
UK Expressup to £2501-2 days£12
over £2502-3 daysFREE

Shipping to the European Union

The UK has now left the EU and its customs union and single market, which has implications on all orders from EU customers.

From 1 January 2021 customers in the EU will no longer be charged 20% UK VAT, but will be required to pay import VAT at your country’s rate when the goods arrive. You may also have to pay customs duties if applicable. Please note that you may be required to pay taxes and duties before your local customs authority releases your goods to you. Swtch is not responsible for the payment of any such taxes and charges, nor any loss incurred by you as a result.

All prices shown include UK VAT by default. Our system will try to detect if you are browsing from outside the UK and adjust prices accordingly. Once you have entered your shipping address on the checkout page, this will work more reliably.

You will then also be presented with the relevant delivery options for your non-UK shipping address.

 

Shipping to territories outside Europe

We do offer international shipping but timescales and costs depend on the destination country. Once you have entered your shipping address on the checkout page, you will be presented with delivery options for your address.

Please get in touch with us at orders@swtch.co.uk if you are planning to get an order delivered to an international address when a shipping rate is not listed. You may also want to confirm that the electrical products we sell are compatible with your country’s regulations.

NB: We deliver to most countries worldwide, but please be aware that there may be import duties and fees to be paid by the recipient.

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WE WISH ALL OUR CUSTOMERS A HAPPY NEW YEAR! Please see our Delivery page for shipping updates.